When it comes to auto transport, it doesn’t matter if you’re shipping a vehicle across the country or to the next city over, communication between you and the driver is everything. It’s only natural to want to know the status of your vehicle, when to expect it, and any changes to its delivery. The big question is – is driver communication available through any means during shipping?
In this guide, we’re going to detail the importance of driver communication in auto transport, how it works, and how to make sure you stay in the loop while the car is being shipped.
Importance of Driver Communication in Auto Transport Process
You and the driver of the transport truck must communicate effectively to ensure smooth and stress-free vehicle shipping experience. Let me explain.
When your vehicle is transported, a status update will allow you to prepare for pickup and/or delivery. This also gives reassurance, when you ship long distances.
If there is a change in the estimated time of delivery due to traffic or weather, the driver’s call can adjust your schedule.
Damage Prevention: During the transport process, drivers are able to reach out and contact you with updates about the shipment, such as minor damages or other issues.
If you have questions about your vehicle or your shipment, ask the driver directly.
For all of these reasons, good communication during auto shipping is important, as we will see below.
How Driver Communication Works When Shipping
Most dependable automobile shipping companies provide some driver communication. Depending on the service, you might receive updates in real-time or have the ability to contact the driver at any stage of the process. This is how it works.
Communication prior to shipping
After booking, the transporter will give you a pick up window (usually a period of 1-3 days). Transporters often contact customers prior to the pickup date through either call or email confirming the pickup date and timing.
If the timing matters to you, make sure to reach out to the company. Customised Communication is offered by Car Shipping Instant Quotes as per your needs, ensuring you are comfortable with the process.
Communication While in Transit
Once the driver picks up your vehicle, you get updates through either an email, a text or a phone call.
During transit, the driver will usually inform you of.
The estimated time of arrival (ETA) will change as the vehicle comes closer to the destination to benefit the customer.
In case of any weather, road, or unexpected delays, the driver shall be in contact with you regarding the same.
You may receive a phone call from the driver if the delivery point has specialized instructions or further coordination is necessary.
If you prefer discussing important matters over the phone, make sure the transport company knows. Similarly, let them know if you prefer using text or email.
Communication after delivery
Once the vehicle is delivered, the driver will probably get in touch with you to confirm that the vehicle has been delivered ok and there are no issues. The next step is to sign the final papers, confirming the status of the car on arrival.
Before you agree to a delivery receipt, be sure to check your car. Having a line of quick communication with the driver can help sort any last-minute queries.
How to Communicate Effectively with Your Driver?
Now that you understand driver communication, let’s look at how you can maintain smooth communication all through the process.
Share clear contact information
Always provide current and accurate contact information to the transport company while booking a shipment. Inclusions of.
Your cell number and email address.
The details for contacting anyone who is receiving the car there.
A handy tip is to ensure that the transport company has your primary and secondary contacts in case you’re unavailable.
Establish Communication Expectations
Speak to the transport company and your driver about your communication preferences. For example, you might prefer phone calls over text messages, or you might want updates at intervals.
Let the moving company know if there are certain hours of the day when you can or can’t talk when getting in touch with them. You may no longer miss messages.
Monitoring and Progress of Requests
Car Shipping Instant Quotes were among the first companies to utilize vehicle tracking systems so you always have access to the latest information on your vehicle. It is useful to have periodic alerts and know where exactly your vehicle has reached when on the move.
Check with the carrier for real-time tracking capabilities. As a result, you can monitor the progress of your vehicle and get alerts from the carrier.
Be present at the point of pickup and delivery
Ensure your presence at the time of pickup and delivery. You should ensure that the recipient is ready with all the proper documentation and identification in order to receive the vehicle if you are not. This ensures that the vehicle will be tilted and transferred without any delay.
Make sure there will be someone at the end location to deal with any last minute logistics and/or paperwork. If you are unavailable, make sure a trusted person can do the handover.
Dealing with Communication at Instant Quotes for Car Shipping
We understand that communicating with your driver is vital when you ship your car. This is how we will communicate.
With real-time tracking systems, you can track your vehicle shipment easily and know the location of the vehicle at all times.
We will text, email or phone you updates as often as you like. So just ask!
Our customer support representatives are here to assist you at any time. Reach out to them if you run into problems with the shipping process.
We will keep you informed at every step so that your mind stays at peace with us. Get in touch with us a free quote today. We will keep you updated throughout your auto transport.
Optimal shipping can be realized by establishing effective communication with drivers. With the right guidance and knowledge, everything becomes much simpler, be it tracking your vehicle or verifying a delivery. At Car Shipping Instant Quotes, we believe in being upfront and keeping you in the loop as we progress.
A trusted transportation company with which you work, and good communication can help ensure that your vehicle arrives on time and in good condition. If you’re ready to transport your vehicle and want a speedy quote today, no hassle transport with us!
